Filter The NoiseBlog

We blog about design, technology, internet marketing and business on the web. As the name implies, we aim to "filter the noise" and share only the most relevant information. Feel free to chime in anytime with your thoughts and comments. Established 2004 in Colorado Springs, Colorado by HighTouch Web Design and Internet Marketing.

Customer service: the key to your design business success

Kim Kolb - Wednesday, July 14, 2010

This post is by Adam Broadway of Adobe Business Catalyst.  We were asked to be interviewed to give our story on why we use Business Catalyst and what we could offer other Designers in their success. We loved sharing our story.. I hope you like it as well.

Dave and Kim Kolb share experiences in growing their business, Hightouchweb.com – ideas that could help grow your design business.

After meeting at a resort, falling in love and being laid off at the 2000 tech bubble burst, Dave and Kim decided it was time to build their own Web company.

By combining and complementing their strengths in strategy, design and marketing, HighTouchweb.com was born.

MP3 audio interview of Dave and Kim Kolb, has them candidly sharing:

  1. Finding motivation in each other and maintaining a "CAN DO" attitude, to get through the tough times.
  2. Have fun doing it - Love what you do and "whatever you do", do it well.
  3. Taking time to follow up with every client (Kim sends personal welcome cards to every one of their customers).
  4. Dave shares his feelings on building their own CMS and the pain of using lots of 3rd party open source plug-ins, that didn't always work.

In their words:

  • Keep it simple and excel at the basics.
  • Don't be all things to all people, you'll drive yourself crazy.
  • Know who you are and what you do.

A Business Catalyst feature that benefits their clients:

"We view InContextEditing as the strongest sales tool within the tool set that BC offers. You can take a mere mortal and have them updating their website in no time with little or no training. The power this gives the client is priceless. They feel like they are actually participating."

I hope you enjoy hearing some of their story as much as I did.

Adam :)

Click here for the mp3 interview of Dave and Kim Kolb.

Is Social Media A Fad, Like Home Computers Would Never last

Kim Kolb - Thursday, May 13, 2010
I hear people making this comment often "This Social Media Stuff isn't going to last". Really? Sounds like a similar comment that people made back in the 80's about Personal Computers not making it. So, knowing what we know about computers these days, that everyone has one or maybe two in everyone home, I would rethink that comment about Social Media and start the acceptance process.

Social Media is not a fad, in fact it grows every day.  Watch this video and leave a comment on what you think about Social Media.  As someone who is doing Inbound Marketing through Social Media daily, you should be rethinking your online marketing strategy. If you are not in tune with what is being said then you are out of the conversation, it is like being stranded on an island by YOURSELF!

Please leave a comment (hint: it provides an Inbound link to your site)

If you like what you read, please subscribe to our blog as we put out Tips, Tricks, and all around good ideas for you to use in your business.  Make sure you turn up the volume on this video.. The Music alone is inspiring.

Social Networking on the Rise

Kim Kolb - Saturday, November 14, 2009

Web 2.0 is the latest evolution of search engine technology. Today it’s no longer good enough to have a professional-looking webpage and a blog. Successful companies are posting viral videos on Youtube, creating Facebook Fan Pages, Myspace pages, getting followers on Twitter, Connecting with other colleagues on LinkedIn and applying cutting-edge technology to their core business principles. Now business owners big and small are looking to get these services to help them catch up with this ever-evolving phenomenon.

According to a 2009 Deloitte survey, 94% of business executives plan on ramping up their social networking participation over the next 12 months. Additionally, nearly 40% of businesses are hiring full-time professionals at an online marketing company to manage their social networking strategies.

Francois Gossieaux, a senior fellow with the Society of New Communications Research, says there are still “plenty of companies who do not realize the power of communities, and others who have not yet figured out the proper approach for leveraging communities as part of their business.” He adds, “Businesses are truly becoming social again, and companies should look to leverage the collective wisdom of their employees, customers and partners in order to innovate faster, reduce costs and bolster their bottom lines."



A Professional website design on a solid foundation is the first step towards your Online Success.  Your Online presence needs to engage your potential customers by Calls-to-Action and the Remarkable content you display.    

Whether you are one of the companies already on the Web 2.0 wave or just starting out, the rules of Marketing your company have changed.  If you are not capitalizing on the Social Media, Blogs, RSS tools that are available to you, you are missing out. 

Today the success of marketing your company does not rely on the size of your budget rather the time and willingness you have to put into your online marketing presence.  I think some companies would rather throw dollars at the marketing than to put time into it.  I think this is one of those times when we find out who the "Real Players" are.

Thoughts?

Social Media is Altering the Media Landscape

Dave Kolb - Thursday, October 01, 2009
Did you know just how much Social Media is taking over our everyday lives?

These numbers are staggering! This is another official update to the original "Shift Happens" video. This completely new Fall 2009 version includes facts and statistics focusing on the changing media landscape, including convergence and technology. It was developed in partnership with The Economist. For more information, or to join the conversation, please visit http://mediaconvergence.economist.com and http://shifthappens.wikispaces.com.


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