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We blog about design, technology, marketing and business on the web. Feel free to chime in anytime with your thoughts and comments. Established 2005 in Colorado Springs, Colorado by HighTouch Internet Marketing and Web Design.

Super Bowl XLIV : Tweeters Talk About Your Brand

Kim Kolb - Monday, February 08, 2010

Super Bowl XLIV brought Tweeters from all over to talk about the Super Bowl ads that were aired.

Mullen, and Radian6, a leader in social media measurement, created BrandBowl2010, a Twitter/Super Bowl experience that combined tweeting, ad reviews and a host of metrics to let viewers generate and view real time ratings of the TV commercials that ran on the big game.

It was determined that there were a total of 98,656 Tweets collected at BrandBowl2010.

This is a perfect example of being part of the conversation and listening to what consumers are saying about your Brand.  I wonder if any of the companies actually were on this Tweetfest last night?  The feedback on all ads had positive and negative results.  

It was amazing to see the amount of tweets.. At times there were over a 1000 updates as once.  It was hard to keep up with them all, but the experience was a great one.

In light of Inbound Marketing being such a great focus right now, last night we experienced OutBound Marketing at its fullest.  How many of us watch the Super Bowl for the Ads?  I am guilty of this since I am not a huge Football fan.  Why do we watch the Commercials if we are so about Inbound Marketing?  For me, knowing what I know about Outbound and Inbound Marketing I do it just to see who spends the most.  Budweiser, from the amount of commercials I think spent the most.  My question is Why?

Pepsi decided this year not to use their money on commercials, instead they decided to use their money on Social Media by starting the Pepsi Refresh Project where they are looking for people, businesses, and non-profits with ideas that will have a positive impact. They have hundreds of people fighting for their cause.  What an impact this is having.

What are your thoughts on the Super Bowl Ads?  Did it persuade you to go out and act on any of the ads?

Better yet, are you going to continue using your marketing dollars on Outbound Marketing or are you going to give Inbound Marketing a try?


Are You Part of the Conversation about your Company

Kim Kolb - Friday, February 05, 2010
As an Inbound Marketer, I am schooled by the best.  When one of the industry experts says "Blog", well I blog.. I might not be excellent at it but I am doing what I am told.  Why? Because the Industry experts have been doing this way longer than me and who am I to argue with a proven fact!

Why is it that when I tell my clients, "You Need to Blog", they say yes, yes I do.  Yep, and that is the last time it is spoken.

When a company doesn't take advantage of Inbound Marketing and Blogging, I just want to scream.  I think I would be rich if I got paid a $1 for every time I heard "I am working on it".  Really, how long does it take?

How do you plan to be part of a conversation about YOU if you never enter the room?  Companies that are slow to respond or better yet, talk about it and never act, are missing opportunities to be in on the conversation that their competitors are having.

Your future clients are not talking about you, oh no, they are talking about your competition, because your competition is out there talking to them.  They can't talk to you because they don't know you exist.  If your future clients don't know you exist you won't get any leads.  Better yet, you can't show them how great your product is because your competition is dominating the space.

Blogging much? No?  Your competition is.  They are writing articles that show future clients and others that they are Thought Leaders in their space and that they should follow them.  They get comments from current and future clients that provide valuable feedback to the their product and service.  How do you improve if you don't have any feedback?

If you are a company that is still thinking about blogging and have yet to get on the bus, NOW is the time. Don't waste another moment.  You have tons to tell people and they are waiting to hear from you.  

If you have Inbound Marketers around you that are trying to get you involved in Social Media and Blogging, listen to them.. They know what they are talking about.

I know this blog sounds a little harsh, but as your parents use to tell you "I am not telling you this to listen to myself talk, I'm telling you this because I LOVE YOU!"

Don't be left out of the conversation about your company!

Top 10 Reasons Why Online Marketing Dominates Traditional Advertising

Kim Kolb - Monday, November 16, 2009

Online marketing has become the most successful method of advertising for any kind of business during the last decade. It is fast and promotes your business to thousands of potential customers daily. As marketing is a primary factor to a successful business, the internet facilitates this process in a way that will ensure the maximum exposure to what you are offering.

Traditional marketing, known as outbound marketing or interruptive marketing, requires much more time and effort. It often takes many people to be involved which means it takes more time, resources and money to produce. Outbound Marketing is also very hard to track for results. With the internet you can reach customers all over the globe in a matter of seconds. Online marketing is superior to traditional ways of marketing in almost every aspect. Here is a list of the top 10 reasons online marketing dominates traditional advertising.

1. SPEED

  • Email marketing campaigns are fast, targeted, cost-effective, highly efficient method of marketing your business.
  • Traditional mail marketing can take months and a lot of money and effort to generate results.

2. GEOGRAPHICAL RESTRICTIONS

  • The whole globe can be your customer base when you are marketing your business online, as the internet reaches almost every house on the planet.
  • Traditional Marketing restricts the amount of people you can reach.

3. MARKETING EFFECTS

  • Online marketing is based on pull marketing or Inbound Marketing, which means the customer found you while looking for a particular item.
  • While offline marketing is based on push marketing effects, which means you have to introduce your business to every single customer that comes into your location.

4. SALES PROCESS

  • When your business is marketing online, you can make a sale in a matter of seconds; whether it is an online store they are shopping or request more information through a contact form.
  • Offline advertising is very different in that someone has to sell the person the item, which means the person has to have the product knowledge and ability to sell to someone.

5. HOURS OF OPERATION

  • Your website is your business being open 24/7. Generating leads, and sales while you are asleep.
  • Offline stores are restricted to the human active times, this means you open in the morning and close in the evening and you can’t make a sale while you are closed. In other words, the offline selling process has a shorter sales life than the online one.

6. COST OF MEDIA

  • Online marketing allows you to make a short video or audio commercial and submit it thousands of media communities and is usually free or minimal charge.
  • To make a commercial on TV or radio or place an ad in the newspaper is a very costly engagement.

7. LIMITED ADVERTISING LIFE SPAN

  • When you post an ad online about your business or website, using an article for example, it can be online forever.
  • Traditional Ads can be active for an agreed-upon period of time and then it will be replaced.

8. COST PER CUSTOMER

  • These costs are reasonably low with online marketing but relatively high with offline forms of advertising. They are simply the costs incurred to generate potential customers for the business.

9. CUSTOMER SUPPORT

  • Online customer support can usually be solved via email.
  • Offline support requires a little more time and effort to be resolved.

10. ONGOING MARKETING INFORMATION

  • Data collection online is instant. You can track marketing efforts via google and other tracking tools.
  • Offline data collection is usually paper copies of items which usually take up storage space and requires manual computation for stats.

As you can see, online marketing is a far more cost effective method of marketing to traditional marketing. Online marketing is all about saving you money, time, and effort; yet brings you the required results you seek and most of the time exceeds your expectations.


Social Networking on the Rise

Kim Kolb - Saturday, November 14, 2009

Web 2.0 is the latest evolution of search engine technology. Today it’s no longer good enough to have a professional-looking webpage and a blog. Successful companies are posting viral videos on Youtube, creating Facebook Fan Pages, Myspace pages, getting followers on Twitter, Connecting with other colleagues on LinkedIn and applying cutting-edge technology to their core business principles. Now business owners big and small are looking to get these services to help them catch up with this ever-evolving phenomenon.

According to a 2009 Deloitte survey, 94% of business executives plan on ramping up their social networking participation over the next 12 months. Additionally, nearly 40% of businesses are hiring full-time professionals at an online marketing company to manage their social networking strategies.

Francois Gossieaux, a senior fellow with the Society of New Communications Research, says there are still “plenty of companies who do not realize the power of communities, and others who have not yet figured out the proper approach for leveraging communities as part of their business.” He adds, “Businesses are truly becoming social again, and companies should look to leverage the collective wisdom of their employees, customers and partners in order to innovate faster, reduce costs and bolster their bottom lines."



A Professional website design on a solid foundation is the first step towards your Online Success.  Your Online presence needs to engage your potential customers by Calls-to-Action and the Remarkable content you display.    

Whether you are one of the companies already on the Web 2.0 wave or just starting out, the rules of Marketing your company have changed.  If you are not capitalizing on the Social Media, Blogs, RSS tools that are available to you, you are missing out. 

Today the success of marketing your company does not rely on the size of your budget rather the time and willingness you have to put into your online marketing presence.  I think some companies would rather throw dollars at the marketing than to put time into it.  I think this is one of those times when we find out who the "Real Players" are.

Thoughts?


Who Says Bad Service Doesn't Affect Marketing

Dave Kolb - Thursday, July 23, 2009
Bad PR (customer service) caused United Airlines’ stock price to suffer a mid-flight stall, and it plunged by 10%, costing shareholders $180 million. Which, incidentally, would have bought Carroll (the star in the video below) more than 51,000 replacement guitars. Read the full story

This is not only a good lesson in the importance of good customer service, but it's also a good song and very well produced. Nice job guys...over 3.5 million views on YouTube!



Turn Deal Breakers into Deal Makers

Dave Kolb - Friday, April 24, 2009
Every business has high-maintenance customers. You know...the ones who are always complaining, the ones that call at 4:59PM on a Friday, or the ones nobody wants to deal with. The ones who criticize your products and threaten to leave...but never do. As a business owner, it's tough to hear criticism without taking it personally, becoming defensive and wanting this recession to go away so all the bad customers would go away and you could replace them with great, new customers who love you services and recommend them to everyone they know. Unfortunately, that doesn't happen in good times or bad. We just notice it more in bad times.

Reach out to your "bad customers" and see if you can do better by "serving them better" That's right, give in to the ego and start listening to what they have to say. Chances are, they might hold the key to opening up new markets, and/or missed opportunities. Remember: We're in a recession and they are evolving too. Just as you're stuck with them, they may be feeling the same way. Your goal should be to take your worst customer and turn them into your "best testimonial".  Think Southwest Airlines, Netflix, and Apple.

What to do?


  1. Talk to your "bad customers" (preferably face to face) and ask how you can better serve them. This will give you insight on what "the market is thinking", as well as how you can better serve their needs. Remember: check the ego at the door and be open-minded to every suggestion they have. You can sort things out later.
  2. Shop their problems to the competition. Create a profile of "your" customer's pain points and shop them to the competition. See how they deal with those issues. If they are poorly addressed, or not at all, there's an opportunity! If your competition is already addressing "your customer pain points" you may be losing business. 
  3. Look at your business model and find ways to help your customers afford your products and services. Try different packages and promotions that specifically address your "pain point profile".  
  4. Turn deal breakers into deal makers. Once you've figured out how to better server your bad customers, make sure you tell the world what you've done. Example: If you determine all your bad customers want is timely telephone support, as opposed to email support, make sure you boast about that to new prospects. You may find that's what closes the deal.


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